Live chat

The best way to get in touch is Live chat.

You can chat here and in the Electric Kiwi app. Chat is open on business days 8am to 10pm and weekends 10am to 8pm.

Outages & faults

Your local lines company is responsible for fixing electricity outages and faults.

Click here for your lines company's contact details.

Note that contact details for your lines company can also be found in your app in the 'support' section.

Other contacts options

Send a message
Send us a message with your query and we will get back by email.

You can send us a message on Facebook

Request a callback
If you would prefer to talk on the phone, let us know and we'll get back to you between 9am-5pm on weekdays.